The website WWW.REAL-NV.COM is an initiative of:

REAL VERHUUR NV - Kluizenhof 25 - 9170 Sint-Gillis-Waas - Belgium
Phone: +32 (0)3 727 11 27 - Fax: +32 (0)3 727 11 28 -
E-mail: - BE 0436.236.615

1. Why this privacy statement?

Each person (hereinafter “User”) who visits or uses the Website discloses a certain amount of personal data. This personal data enables REAL VERHUUR NV to identify you as a natural person, regardless of whether we actually do this. You are identifiable from the moment it is possible to establish a direct or indirect link between one or more data and you, as a natural person.

We use and process your personal data in accordance with the Privacy Act and other applicable rules. Any reference in this Privacy Statement to the “Privacy Act” can be seen as a reference to the Belgian law of 8 December 1992 on the protection of privacy with regard to the processing of personal data. Any reference to the “Regulation” may be construed as a reference to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the freedom of movement of that data and repealing Directive 95/46/EC (General Data Protection Regulation or GDPR)

By using our Website, the User declares that he has read this Privacy Statement and agrees to the possible collection and processing of personal data as described in this document. REAL VERHUUR NV reserves the right to amend its Privacy Statement at any time. Any substantial change will be clearly communicated to the Users. We recommend that Users consult this document regularly.

2. Who is responsible for the processing of personal data?

2.1 Controller

REAL VERHUUR NV is responsible for the data processing and decides unilaterally or in consultation with others which personal data is collected as well as the purposes and the technical and organizational means with regard to the processing of that personal data.

2.2 Processor(s)

REAL VERHUUR NV is free to call on third parties for the processing of personal data. A processor is a natural or legal person who processes your personal data at the request and at the expense of the controller. The processor is obliged to monitor the security and confidentiality of the data. The processor only works according to the instructions of the supervisor.

3. On what legal basis is the processing of my personal data based?

In accordance with the Regulation, we process your data on the following grounds:

  • Based on the performance of an agreement with the User or pre-contractual steps taken at the User's request; or
  • On the basis of legislative national or international provisions for the purpose of maintaining contractual relations; or
  • Based on the User's consent to send advertising (direct marketing).

4. What personal data is processed?

REAL VERHUUR NV undertakes to only collect data that are necessary for the realization of the goals set by REAL VERHUUR NV. The data we collect is listed below. The list below is by no means exhaustive.

  • First and last name;
  • Contact information;
  • E-mail address;
  • Phone number;
  • Date of birth;
  • Sex;
  • Etc.

This data is collected at the time of your registration on our Website and when you use our services. Other personal data may also be collected later. This information is necessary to be able to offer the services of REAL VERHUUR NV.

We also use cookies to recognize the User and to provide him/her with a personalized experience (for example, language choices and user profile), we do this by remembering technical choices and detecting errors that may be present on the Website and recover.

For more information about the use of cookies, we kindly refer you to our Cookie Policy.

5. What is my personal data used for?

REAL VERHUUR NV collects personal data for the sole purpose of providing each User of our Website and our services with a safe, optimized and personal user experience. Processing your data is essential for the proper functioning of the Website and for the provision of related services.

REAL VERHUUR NV undertakes to use your personal data solely for the following purposes:

  • To grant the User access to his/her user profile and to use the services offered on the Website;
  • To maintain the contractual relationship with the User;
  • To offer a personalized service to the User by means of newsletters, offering personalized products, providing support and following up on complaints;
  • To detect fraud, mistakes and/or criminal behavior and to protect the User against this.
  • To send promotional offers if you have expressly agreed to this. You are of course free to come back to this at any time.

During your visit to the REAL VERHUUR NV Website, some personal data is collected for statistical purposes. This data is necessary to optimize your user experience. This data includes: IP address, likely location of consultation, time and date of the consultation and which pages you consult. By visiting our website you explicitly agree that we collect this data for statistical purposes.

The User always provides his/her personal data to REAL VERHUUR NV and thus retains a certain control. If some information is incomplete or apparently incorrect, REAL VERHUUR NV reserves the right to temporarily or permanently postpone certain actions.

6. Who receives your personal data?

Your personal data is processed for internal use by REAL VERHUUR NV only. Your personal data will not be sold, passed on or communicated in any other way to third parties, unless you have given us explicit permission for this in advance.

REAL VERHUUR NV has taken all necessary legal and technical precautions to prevent unauthorized access and use of data. In the unlikely event of a data breach, REAL VERHUUR NV will immediately take every possible measure to limit the damage to a minimum.

7. How long do we keep your personal data?

Your data will be kept by us for as long as is necessary to realize the intended purposes. The data will be removed from our database when they are no longer necessary to achieve the purposes, or when you validly exercise your right to have this data deleted.

8. What are your rights?

8.1 Guarantee of a legitimate and secure processing of your personal data

Your personal data will always be processed for the purposes explained in article 5.
They are collected and processed in an appropriate, relevant and non-excessive manner and they are not kept for longer than is necessary to fulfill the stated purposes.

8.2 Right of access

If you can prove your identity, you have the right to obtain information about how your data is processed at any time. Consequently, you also have the right to know for what purpose your data is processed, what criteria exist to justify keeping your data, what categories of data it concerns, to which recipients your data is sent and what rights you have. can exercise on your data.

8.3 Right to rectification of your data

Incorrect or incomplete personal data can be corrected. It is primarily the User's responsibility to make the necessary changes to his/her “User Profile”, but it is also possible to request us to do so in writing.

8.4 Right to be erased (right to be forgotten)

You have the right to have your personal data deleted from our database under the following conditions:

  • Your personal data is no longer necessary for the intended purposes;
  • You withdraw your consent to process your data and there is no other legal ground for refusing to do so;
  • You have validly exercised your right of opposition;
  • Your data has been processed or acquired in an illegal manner;
  • Your data must be deleted to comply with a legal obligation.
  • The deletion of data primarily relates to the visibility of the data; it is therefore possible that your deleted data will still be stored temporarily.

8.5 Right to limited processing

In certain cases, you have the right to request limited processing of your data, especially in the event of a conflict about the accuracy of the data, if the data is necessary in the context of legal proceedings or for the time that REAL VERHUUR NV is required. to verify that you have correctly requested your removal.

8.6 Right to object

You have the right to object at any time to the processing of your personal data for sales purposes. REAL VERHUUR NV will cease to process your data unless REAL VERHUUR NV can demonstrate compelling legal grounds that override your right to object.

8.7 Right to data portability

You have the right to request any personal data you have entrusted to us in a structured, generally usable document type. At your request, this data can be transferred to other providers unless this proves to be technically impossible.

8.8 Right to withdraw your consent

You can withdraw your consent to the processing of your data at any time, for example for direct marketing purposes.

9. How do you exercise your rights?

If you wish to exercise your rights, you are expected to send a written request together with proof of your identity to REAL VERHUUR NV - Kluizenhof 25 - 9170 Sint-Gillis-Waas - Belgium. We will then contact you as soon as possible, at the latest one (1) month after receiving your request.

10. Possibility to file a complaint

If you are not satisfied with the processing of your personal data by REAL VERHUUR NV, you have the right to lodge a complaint with the competent Data Protection Authority.