What are the opening hours?

We are always at your service during the following opening hours:
Monday-Friday: 07h30 to 17h00
Sat, Sun & Public Holidays: Closed

What should I do in the event of a defect?

Our rental employees and technical service are at your disposal on +32 3 727 11 27, in case of a defect. Our service department will then come to you as soon as possible to repair the breakdown of your unit or machine. Do you still have questions? Feel free to contact us on +32 3 727 11 27 and we will be happy to help you.

Where can I find the user manual?

Each machine has a user manual that is located in the machine, but we can also send you a digital copy.

Are the machines refueled or do I have to refuel myself?

We deliver our machines fully fueled. At the end of your rental you have two options:

  • You refuel the machine yourself.
  • You return the rented machine without refueling. We refuel the machine and then charge you for the fuel used.

Who takes care of the transport?

With us you have two options:

  • You can pick up your units and machines yourself, at one of our locations.
  • We deliver your units and machines to your site.

When will the rented units and machines be collected?

As soon as you have notified us of your cancellation, we will schedule the collection. You will be notified of this immediately. Please note that we cannot provide an exact time and day of collection.

Do I have to pay a deposit?

Yes, a deposit must be paid if you are a new business customer.
A guarantee is always agreed with private individuals.

Wat moet ik doen bij het einde van mijn huur?

As soon as you have finished your work, you cancel your machines and units by e-mail. Please state your rental contract number so that the processing of the administration runs smoothly. As soon as we have received your cancellation, the rental period will be closed.

Please note that if you do not unsubscribe, the rental period will continue. Prevent unnecessary surprises on your invoice by unsubscribing in time.

What is the minimum rental period for units & containers

The minimum rental period is 2 months. If you wish to rent for a shorter period, a handling charge will always be charged; this is a necessary cost for the proper preparation and handling of the goods rented by you.

Can I rent by the hour?

Yes, we can also rent aerial work platforms on a truck by the hour with a driver.

How do I rent?

You send an email to sales-rental@real-nv.com with your request or you order via the website.

You will also find all information and technical sheets on the website. You can then click on the "request a quote" button, where you must carefully and accurately fill in all information about your project. You will then receive a confirmation email from one of our rental employees.

Are you open during construction leave?

We remain open during construction holidays.