{"id":136505,"date":"2025-01-29T12:48:57","date_gmt":"2025-01-29T10:48:57","guid":{"rendered":"http:\/\/real-nvcom.webhosting.be\/faq\/"},"modified":"2025-01-30T11:59:12","modified_gmt":"2025-01-30T09:59:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.real-nv.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=\u00a0\u00bb0&Prime; override_padding=\u00a0\u00bbyes\u00a0\u00bb h_padding=\u00a0\u00bb5&Prime; top_padding=\u00a0\u00bb3&Prime; bottom_padding=\u00a0\u00bb3&Prime; overlay_alpha=\u00a0\u00bb50&Prime; gutter_size=\u00a0\u00bb3&Prime; column_width_percent=\u00a0\u00bb100&Prime; shift_y=\u00a0\u00bb0&Prime; z_index=\u00a0\u00bb0&Prime; content_parallax=\u00a0\u00bb0&Prime; uncode_shortcode_id=\u00a0\u00bb155314&Prime;][vc_column width=\u00a0\u00bb1\/1&Prime;][vc_custom_heading uncode_shortcode_id=\u00a0\u00bb102505&Prime;]FAQ[\/vc_custom_heading][vc_accordion typography=\u00a0\u00bbadvanced\u00a0\u00bb gutter_simple=\u00a0\u00bb0&Prime; titles_size=\u00a0\u00bbh5&Prime; uncode_shortcode_id=\u00a0\u00bb153668&Prime;][vc_accordion_tab gutter_size=\u00a0\u00bb2&Prime; column_padding=\u00a0\u00bb2&Prime; title=\u00a0\u00bbQuels sont les horaires d&rsquo;ouverture ?\u00a0\u00bb tab_id=\u00a0\u00bb1738147520-1-73&Prime;][vc_column_text uncode_shortcode_id=\u00a0\u00bb209989&Prime;]Nous sommes toujours \u00e0 votre service pendant les heures d&rsquo;ouverture suivantes :<br \/>\n<strong>Du lundi au vendredi :<\/strong>\u00a0de 07h30 \u00e0 17h00<br \/>\n<strong>Ferm\u00e9:\u00a0<\/strong>le samedi, dimanche et jours f\u00e9ri\u00e9s[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=\u00a0\u00bb2&Prime; column_padding=\u00a0\u00bb2&Prime; title=\u00a0\u00bbO\u00f9 puis-je trouver le manuel d&rsquo;utilisation ?\u00a0\u00bb tab_id=\u00a0\u00bb1738147520-2-3&Prime;][vc_column_text uncode_shortcode_id=\u00a0\u00bb157771&Prime;]<\/p>\n<div class=\"views-row\">\n<div class=\"row-inner\">\n<div class=\"views-field views-field-body\">\n<div class=\"field-content\">\n<p>Le manuel d\u2019utilisation se trouve dans chacune de nos machines, mais nous pouvons \u00e9galement vous le fournir par mail.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=\u00a0\u00bb2&Prime; column_padding=\u00a0\u00bb2&Prime; title=\u00a0\u00bbQui s&rsquo;occupe du transport ?\u00a0\u00bb tab_id=\u00a0\u00bb1738147829108-2-3&Prime;][vc_column_text uncode_shortcode_id=\u00a0\u00bb176627&Prime;]Chez nous, vous avez\u00a0<strong>deux options\u00a0<\/strong>:<\/p>\n<ul>\n<li>Vous pouvez enlever vous-m\u00eame les unit\u00e9s et machines dans notre d\u00e9p\u00f4t.<\/li>\n<li>Nous livrons les unit\u00e9s et machines sur votre chantier ou site.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=\u00a0\u00bb2&Prime; column_padding=\u00a0\u00bb2&Prime; title=\u00a0\u00bbDois-je payer une caution ?\u00a0\u00bb tab_id=\u00a0\u00bb1738147859221-3-10&Prime;][vc_column_text uncode_shortcode_id=\u00a0\u00bb724222&Prime;]Oui, une caution doit \u00eatre vers\u00e9e si vous \u00eates un nouveau client professionnel.<br \/>\nUne caution doit toujours \u00eatre vers\u00e9e par les particuliers.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=\u00a0\u00bb2&Prime; column_padding=\u00a0\u00bb2&Prime; title=\u00a0\u00bbQuelle est la dur\u00e9e minimale de location des unit\u00e9s et conteneurs ?\u00a0\u00bb tab_id=\u00a0\u00bb1738147881258-4-5&Prime;][vc_column_text uncode_shortcode_id=\u00a0\u00bb199193&Prime;]La dur\u00e9e minimale de location est de 2 mois. Si vous souhaitez louer pour une p\u00e9riode plus courte, des frais de dossier seront toujours factur\u00e9s ; il s&rsquo;agit d&rsquo;un co\u00fbt n\u00e9cessaire \u00e0 la pr\u00e9paration et \u00e0 la manipulation des biens que vous louez.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=\u00a0\u00bb2&Prime; column_padding=\u00a0\u00bb2&Prime; title=\u00a0\u00bbComment louer ?\u00a0\u00bb tab_id=\u00a0\u00bb1738147906143-5-4&Prime;][vc_column_text uncode_shortcode_id=\u00a0\u00bb848445&Prime;]Il suffit d\u2019envoyer un email \u00e0\u00a0<a href=\"mailto:sales-rental@real-nv.com\" target=\"_blank\" rel=\"noopener\"><strong>sales-rental@real-nv.com<\/strong><\/a>\u00a0avec votre demande ou de passer par le site Internet.<\/p>\n<p>Sur le site vous trouverez \u00e9galement toutes les informations et fiches techniques. Vous pouvez ensuite cliquer sur le bouton \u00ab\u00a0demander un devis\u00a0\u00bb, o\u00f9 vous devez remplir en d\u00e9tail \u00a0toutes les informations relatives \u00e0 votre projet. Vous recevrez ensuite un email de confirmation.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=\u00a0\u00bb2&Prime; column_padding=\u00a0\u00bb2&Prime; title=\u00a0\u00bbQue dois-je faire en cas de mat\u00e9riel d\u00e9fectueux ?\u00a0\u00bb tab_id=\u00a0\u00bb1738147954040-7-3&Prime;][vc_column_text uncode_shortcode_id=\u00a0\u00bb630079&Prime;]Notre \u00e9quipe et notre service technique sont \u00e0 votre disposition au\u00a0<strong>+32 3 727 11 27<\/strong>. Notre service apr\u00e8s-vente se rendra sur place dans les plus brefs d\u00e9lais pour r\u00e9parer votre unit\u00e9 ou votre machine.<br \/>\nVous avez encore des questions ? N&rsquo;h\u00e9sitez pas \u00e0 nous contacter au\u00a0<strong>+32 3 727 11 27<\/strong>, \u00a0nous vous aiderons avec plaisir.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=\u00a0\u00bb2&Prime; column_padding=\u00a0\u00bb2&Prime; title=\u00a0\u00bbLes machines sont-elles livr\u00e9es avec le plein de carburant ?\u00a0\u00bb tab_id=\u00a0\u00bb1738147979661-8-10&Prime;][vc_column_text uncode_shortcode_id=\u00a0\u00bb149096&Prime;]Nous livrons nos machines avec un r\u00e9servoir plein. A la fin de la location vous avez deux options :<\/p>\n<ul>\n<li>Vous faites le plein de la machine vous-m\u00eame.<\/li>\n<li>Vous restituez la machine lou\u00e9e sans faire le plein : nous le faisons et vous facturons ensuite le carburant utilis\u00e9.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=\u00a0\u00bb2&Prime; column_padding=\u00a0\u00bb2&Prime; title=\u00a0\u00bbQuand les unit\u00e9s et machines lou\u00e9es seront-elles r\u00e9cup\u00e9r\u00e9es ?\u00a0\u00bb tab_id=\u00a0\u00bb1738148000219-9-6&Prime;][vc_column_text uncode_shortcode_id=\u00a0\u00bb214177&Prime;]<\/p>\n<div class=\"views-row\">\n<div class=\"row-inner\">\n<div class=\"views-field views-field-body\">\n<div class=\"field-content\">\n<p>D\u00e8s que vous nous aurez notifi\u00e9 votre r\u00e9siliation, nous programmerons l\u2019enl\u00e8vement des marchandises. Vous en serez inform\u00e9 le plus vite possible.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=\u00a0\u00bb2&Prime; column_padding=\u00a0\u00bb2&Prime; title=\u00a0\u00bbQue dois-je faire \u00e0 la fin de ma location ?\u00a0\u00bb tab_id=\u00a0\u00bb1738148017822-10-7&Prime;][vc_column_text uncode_shortcode_id=\u00a0\u00bb996694&Prime;]D\u00e8s que vous avez termin\u00e9 votre travail, vous pouvez mettre fin \u00e0 la location des machines et des unit\u00e9s\u00a0<strong>par e-mail<\/strong>. Mentionnez votre num\u00e9ro de contrat de location afin que le traitement administratif se d\u00e9roule sans probl\u00e8me. D\u00e8s que nous aurons re\u00e7u votre r\u00e9siliation, la p\u00e9riode de location sera cl\u00f4tur\u00e9e.<\/p>\n<p><strong><span lang=\"FR-BE\" xml:lang=\"FR-BE\">Veuillez noter que<\/span><\/strong><span lang=\"FR-BE\" xml:lang=\"FR-BE\">\u00a0si vous ne r\u00e9siliez pas\u00a0votre contrat, la p\u00e9riode de location se poursuivra. \u00c9vitez les mauvaises surprises sur votre facture et faites-le \u00e0 temps.<\/span>[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=\u00a0\u00bb0&Prime; override_padding=\u00a0\u00bbyes\u00a0\u00bb h_padding=\u00a0\u00bb5&Prime; top_padding=\u00a0\u00bb3&Prime; bottom_padding=\u00a0\u00bb3&Prime; overlay_alpha=\u00a0\u00bb50&Prime; gutter_size=\u00a0\u00bb3&Prime; column_width_percent=\u00a0\u00bb100&Prime; shift_y=\u00a0\u00bb0&Prime; z_index=\u00a0\u00bb0&Prime; content_parallax=\u00a0\u00bb0&Prime; uncode_shortcode_id=\u00a0\u00bb155314&Prime;][vc_column width=\u00a0\u00bb1\/1&Prime;][vc_custom_heading uncode_shortcode_id=\u00a0\u00bb102505&Prime;]FAQ[\/vc_custom_heading][vc_accordion typography=\u00a0\u00bbadvanced\u00a0\u00bb gutter_simple=\u00a0\u00bb0&Prime; 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