{"id":136504,"date":"2025-01-29T12:48:57","date_gmt":"2025-01-29T10:48:57","guid":{"rendered":"http:\/\/real-nvcom.webhosting.be\/faq\/"},"modified":"2025-01-30T11:58:24","modified_gmt":"2025-01-30T09:58:24","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.real-nv.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;5&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;155314&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_custom_heading uncode_shortcode_id=&#8221;102505&#8243;]FAQ[\/vc_custom_heading][vc_accordion typography=&#8221;advanced&#8221; gutter_simple=&#8221;0&#8243; titles_size=&#8221;h5&#8243; uncode_shortcode_id=&#8221;164631&#8243;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;What are the opening hours?&#8221; tab_id=&#8221;1738147520-1-73&#8243;][vc_column_text uncode_shortcode_id=&#8221;456136&#8243;]We are always at your service during the following opening hours:<br \/>\n<strong>Monday-Friday:<\/strong>\u00a007h30 to 17h00<br \/>\n<strong>Sat, Sun &amp; Public Holidays:<\/strong> Closed[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Where can I find the user manual?&#8221; tab_id=&#8221;1738147520-2-3&#8243;][vc_column_text uncode_shortcode_id=&#8221;184988&#8243;]Each machine has a user manual that is located in the machine, but we can also send you a digital copy.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Who takes care of the transport?&#8221; tab_id=&#8221;1738147829108-2-3&#8243;][vc_column_text uncode_shortcode_id=&#8221;504354&#8243;]With us you have\u00a0<strong>two options<\/strong>:<\/p>\n<ul>\n<li>You can pick up your units and machines yourself, at one of our locations.<\/li>\n<li>We deliver your units and machines to your site.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Do I have to pay a deposit?&#8221; tab_id=&#8221;1738147859221-3-10&#8243;][vc_column_text uncode_shortcode_id=&#8221;615822&#8243;]Yes, a deposit must be paid if you are a new business customer.<br \/>\nA guarantee is always agreed with private individuals.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;What is the minimum rental period for units &amp; containers&#8221; tab_id=&#8221;1738147881258-4-5&#8243;][vc_column_text uncode_shortcode_id=&#8221;153298&#8243;]The minimum rental period is 2 months. If you wish to rent for a shorter period, a handling charge will always be charged; this is a necessary cost for the proper preparation and handling of the goods rented by you.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How do I rent?&#8221; tab_id=&#8221;1738147906143-5-4&#8243;][vc_column_text uncode_shortcode_id=&#8221;191917&#8243;]You send an email to\u00a0<a href=\"mailto:sales-rental@real-nv.com\" target=\"_blank\" rel=\"noopener\"><strong>sales-rental@real-nv.com<\/strong><\/a>\u00a0with your request or you order via the website.<\/p>\n<p>You will also find all information and technical sheets on the website. You can then click on the &#8220;request a quote&#8221; button, where you must carefully and accurately fill in all information about your project. You will then receive a confirmation email from one of our rental employees.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;What should I do in the event of a defect?&#8221; tab_id=&#8221;1738147954040-7-3&#8243;][vc_column_text uncode_shortcode_id=&#8221;187687&#8243;]Our rental employees and technical service are at your disposal on\u00a0<strong>+32 3 727 11 27,<\/strong>\u00a0in case of a defect. Our service department will then come to you as soon as possible to repair the breakdown of your unit or machine. Do you still have questions? Feel free to contact us on\u00a0<strong>+32 3 727 11 27<\/strong>\u00a0and we will be happy to help you.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Are the machines refueled or do I have to refuel myself?&#8221; tab_id=&#8221;1738147979661-8-10&#8243;][vc_column_text uncode_shortcode_id=&#8221;190013&#8243;]We deliver our machines fully fueled. At the end of your rental you have two options:<\/p>\n<ul>\n<li>You refuel the machine yourself.<\/li>\n<li>You return the rented machine without refueling. We refuel the machine and then charge you for the fuel used.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;When will the rented units and machines be collected?&#8221; tab_id=&#8221;1738148000219-9-6&#8243;][vc_column_text uncode_shortcode_id=&#8221;104671&#8243;]As soon as you have notified us of your cancellation, we will schedule the collection. You will be notified of this immediately. Please note that we cannot provide an exact time and day of collection.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;What should I do at the end of my lease?&#8221; tab_id=&#8221;1738148017822-10-7&#8243;][vc_column_text uncode_shortcode_id=&#8221;123947&#8243;]As soon as you have finished your work, you cancel your machines and units by\u00a0<strong>e-mail<\/strong>. Please state your rental contract number so that the processing of the administration runs smoothly. As soon as we have received your cancellation, the rental period will be closed.<\/p>\n<p><strong>Please note that<\/strong>\u00a0if you do not unsubscribe, the rental period will continue. Prevent unnecessary surprises on your invoice by unsubscribing in time.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;5&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;155314&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_custom_heading uncode_shortcode_id=&#8221;102505&#8243;]FAQ[\/vc_custom_heading][vc_accordion typography=&#8221;advanced&#8221; gutter_simple=&#8221;0&#8243; titles_size=&#8221;h5&#8243; uncode_shortcode_id=&#8221;164631&#8243;][vc_accordion_tab gutter_size=&#8221;2&#8243; [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-136504","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Real Units<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.real-nv.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Real Units\" \/>\n<meta property=\"og:description\" content=\"[vc_row row_height_percent=&#8221;0&#8243; 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